FAQ’s

Yes!
REDfrog offers computer repair in our store or at your home or place of business. We also sell ink, toner, and computer parts, design websites, and can be your company’s IT professionals.

First, you can check our coverage maps.

(Please note that we offer WiFi hotspot internet to several communities in Lowell, including Key Heights, Stoneridge apartments, and Valley Vista.)

To see for certain if you can connect to REDfrog’s Wifi, look for a wireless connection called

“REDfrog_Public_Secure” from your wireless utility.

Simply connect to the REDfrog_Public_Secure connection, and the first time you visit a web page you will be prompted to register in order to start your subscription.

Next: What are all the types of Internet access that REDfrog provides?

First, check our coverage maps to see if we have a tower in your area.

If you see that you are within a yellow or green area on the coverage map, request a FREE Site Survey at your location to confirm availability.

Alternatively, you can call 616-897-5814 and ask for Internet Services. (However, submitting a survey request online will get you scheduled quicker.)

First, see if there is a known issue by checking our status feed. If there are no problems reported, then report the issue through email with your name, number, address, and then the issue. We will get back with you AS SOON AS WE CAN!